Privacy Notice

1. Introduction

WEPRO - Cleaning Services ("WEPRO", "we", "us", or "our") is committed to protecting the privacy and security of your personal data. This Privacy Notice explains how we collect, use, disclose, and protect your information when you use our services, visit our website (weprocleaning.eu), or interact with us. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Ireland.

If you have any questions about this Privacy Notice, please contact us using the details at the end of this page.

2. Information We Collect

We may collect the following types of personal data:

• Personal Identification Information: Name, email address, phone number, and address when you book a service, contact us, or fill out a form on our website.
• Booking Information: Details related to your cleaning service booking, such as the date, time, and specific requirements.
• Payment Information: Billing details, such as credit/debit card information or bank details, processed through secure payment gateways.
• Website Usage Data: Information about your interaction with our website, such as IP address, browser type, and pages visited, collected through cookies and similar technologies (see our Cookie Policy for more details).
• Communication Data: Correspondence with us via email, phone, or social media, including inquiries or feedback.

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To process your bookings, schedule cleaning services, and communicate with you about your appointments.
• Payment Processing: To process payments securely through third-party payment gateways.
• Customer Support: To respond to your inquiries, provide support, and address any issues or complaints.
• Website Improvement: To analyze website usage and improve our services, using tools like Google Analytics (anonymized data).
• Marketing: To send you promotional offers or updates about our services, only with your consent. You can opt out at any time.
• Legal Compliance: To comply with legal obligations, such as tax reporting or responding to legal requests.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Contractual Necessity: To fulfill our contract with you (e.g., providing cleaning services after a booking).
• Consent: Where you have given explicit consent (e.g., for marketing emails).
• Legitimate Interests: For purposes such as improving our website, analyzing usage, or ensuring the security of our systems, where these interests do not override your rights.
• Legal Obligation: To comply with legal requirements, such as tax or data protection laws.

5. Sharing Your Information

We may share your personal data with:

• Service Providers: Third parties that assist us in providing services, such as payment processors, IT providers, or analytics tools (e.g., Google Analytics). These providers are contractually obligated to protect your data.
• Legal Authorities: If required by law or to protect our rights, property, or safety (e.g., in response to a court order).
• We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice:

• Booking Data: Retained for 3 years after your last booking to comply with tax and accounting requirements.
• Website Usage Data: Anonymized data retained for up to 2 years for analytics purposes.
• Marketing Data: Retained until you unsubscribe from marketing communications.

After the retention period, your data will be securely deleted or anonymized.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request the deletion of your data (where applicable).
• Restriction: Restrict the processing of your data in certain circumstances.
• Data Portability: Receive your data in a structured, commonly used format.
• Object: Object to processing based on legitimate interests (e.g., marketing).
• Withdraw Consent: Withdraw consent at any time where we rely on it for processing (e.g., marketing emails).

To exercise these rights, please contact us at info@weprocleaning.eu. We will respond within 30 days.

8. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze usage. Essential cookies are necessary for the website to function, while optional cookies (e.g., Google Analytics) help us improve our services. You can manage cookie preferences through your browser settings. For more details, please contact us.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure payment gateways, and restricted access to data. However, no system is completely secure, and we cannot guarantee absolute security against breaches.

10. International Data Transfers

Your data is primarily stored within the European Economic Area (EEA). If we transfer data outside the EEA (e.g., to a service provider like Google Analytics), we ensure compliance with GDPR through appropriate safeguards, such as Standard Contractual Clauses.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors, social media). We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Changes will be posted on this page with an updated "Last Modified" date. Your continued use of our services constitutes acceptance of the updated notice.

13. Contact Us

If you have any questions about this Privacy Notice or how we handle your personal data, please contact us:

Email: info@weprocleaning.eu

Phone: +353-085-196-0967

Address: Mobile Service, County Kerry, Ireland

You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland if you believe your data protection rights have been violated.

Last Modified: March 1, 2025